25-May-2021
Mediation Success Stories: From the Contractor's Perspective
Introduction
Mediation is a voluntary and confidential process through which disputants seek a practical solution to their dispute. The disputants are guided in their decision-making process by a neutral third party- themediator, who assists them in finding a solution to which both assent with regard to their different concerns.
The features of mediation are voluntary, consensual, confidential, listening, understanding problem identification, resolving dispute, will and the mediator facilitates the ways to reach a sustainable outcome.
Mediation legislation in Singapore
There has been adhoc mediation settings in Singapore until the late nineties, when institutionalised mediation settings were introduced by the enactment of several mediation related legislations.
Singapore has the following mediation legislations in place:
- Community Mediation Centres Act 1998
- Community Disputes Resolution Act 2015
- Mediation Act 2017
- Singapore Convention on Mediation Act 2020
However, there are other legislations with the requirements of mediation stipulated in those legislations.
The bulk of the disputes mediated in Singapore have been handled by the Singapore Mediation Centre (SMC) and Community Mediation Centre (CMC) since 1998 .
Motivation towards a successful resolution
In the construction industry, potential disput ants could be employers (usu ally the developer of the development), main contractors, sub-contractors, various tiers of sub-contractors, suppliers and parties affected by the development (third party).
As a starting point to prepare for mediation, it is essential to have on hand useful documents and information - which will serve the purpose of fact determination related to the dispute, rather than as evidence.
Yet, disputants are often hesitant about embarking on mediation for fear of an unsuccessful outcome. Disputants worry resorting to mediation would bring up the problem of not having the know-how to reach a settlement live-able by the disputants although the mediation is facilitated by mediator.
In this section, let us take a look at a few mediation cases that were settled illustrating the motivation facto"rs leading to their successful outcomes and instil confidence in potential participants considering mediation.
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调解成功案例：从承包商角度
介绍
调解是一个自愿和保密的过程，在此过程中， 争议方可以寻求切实可行的解决方案来解决争议。争议方在中立的第三方（即调解员）的指导下作出决策，调解员协助争议各方找到彼此就不同的关注事项都同意的解决方案。
调解的特征是自愿、协商一致、保密、倾听、理解议题甄别、解决纠纷、意愿，调解员为实现可持续结果提供了便利。
新加坡的调解立法
新加坡一直到九十年代后期，才有专门的调解环境，通过制定一些与调解有关的立法，引入了制度化的调解环境。
新加坡制定了以下调解法：
- 1998年社区调解中心法
- 2015年社区纠纷解决法
- 2017年调解法
- 2020年新加坡调解公约
然而，还有规定调解要求的一些其他法规。
自1998年以来，在新加坡进行调解的大部分争议均由新加坡调解中心（SMC）和社区调解中心（CMC）处理。
寻求成功解决方案的动机
在建筑行业中，潜在争议方可能是雇主（通常是发展项目的发展商），主要承包商、分包商、各级分包商、供应商和受发展项目影响的各方（第三方）。
作为准备调解的起点，手头上必须持有相关文件和信息，这将有助于确定与争议有关的事实，而非作为证据。然而，由于担心结果不成功，争议方通常不愿进行调解。争议方担心诉诸调解会带来一个问题，即尽管调解是在调解员的协助下进行的，但争议方仍缺乏专门知识来达成争议解决方案。在本节中，让我们来看一些已解决的调解案例，这些案例说明了导致调解成功的动机因素，以及增加潜在参与方对考虑调解的信心。
